Summary: Bubble Goods pays sellers once per month via Stripe, approximately 30 days after each monthly period closes. Your commission is deducted automatically, and the remaining balance is deposited directly into your connected Stripe account.
Setting Up Your Stripe Connection
Before you can receive payouts, you need to connect your Stripe account to your Bubble Goods seller dashboard.
- Log in to your Seller Dashboard.
- Navigate to the Settings tab.
- Click Connect with Stripe.
- Follow the prompts to link your Stripe account.
- Once complete, your dashboard will confirm the connection is active.
Note: If you don't have a Stripe account yet, you'll be guided through creating one during this process. Make sure your business and banking details are accurate — incorrect information can delay your payouts.
Payout Terms
Bubble Goods operates on monthly payout terms. Here's how it works:
Orders placed during a calendar month are grouped together into a single payout period.
After the month ends, your payout is typically processed within approximately 30 days.
Commission and any applicable deductions are subtracted before the payout is issued. See Payout Adjustments below for details on how deductions are determined.
The remaining balance is deposited into your connected Stripe account as one monthly payout.
Example
| Event | Date |
|---|---|
| Orders placed throughout February | Feb 1 – Feb 28 |
| Payout period closes | Feb 28 |
| Payout issued (approximately 30 days) | March 30 |
Note: You will receive one payout per month covering all orders from the prior month. This predictable schedule makes it easier to forecast cash flow for your business.
Payout timing may extend beyond 30 days due to bank holidays, weekends, or end-of-period processing. See "When to Expect Your Payout" below for more details.
When to Expect Your Payout
Payouts are typically issued approximately 30 days after the close of each monthly period. In most cases, you'll see your deposit land within that window.
However, there are situations where your payout may take additional business days:
- Bank holidays or weekends: If your payout date falls on a non-business day, it will process on the next available business day.
- End-of-month processing: Payouts covering months with high order volume may require additional processing time.
- Stripe transfer delays: Once Bubble Goods initiates your payout, Stripe typically takes 2–3 business days to deposit funds into your bank account. This transfer time is in addition to Bubble Goods' processing window.
- Account issues: If your Stripe account has incomplete verification, outdated banking details, or is flagged for review, your payout may be held until the issue is resolved.
Note: If your payout has not arrived within 5 business days past the expected date, please contact our support team and we'll investigate immediately.
How Your Payout is Calculated
Your payout is determined by the actual sales price of fulfilled orders, adjusted for commissions and any order issues.
Total Sales (Sale Price) − Commission − Refund Deductions = Your Payout
Orders Eligible for Payout
To receive a payout, an order must be marked as fulfilled in the Bubble Goods portal.
- Origin Scan: Payouts are triggered once the carrier (UPS, FedEx, USPS, etc.) provides an initial scan. If an order is marked as "shipped" but never receives a scan proving it was handed over, it will not be included in your payout.
- Exclusions: Canceled orders or orders remaining unfulfilled at the end of the payout period are excluded.
Fulfillment Deadline:
Orders must be shipped within two (2) business days to remain eligible for payout. See Shipping & Fulfillment Requirements below for full details.
Shipping & Fulfillment Requirements
All orders must be shipped within two (2) business days of the order being placed using a Bubble Goods pre-paid shipping label and designated carrier. Failure to meet this requirement may result in suspension or termination of your seller account.
You are responsible for packing items in a manner adequate to protect them from damage during transit, in accordance with industry best practices.
If you experience a production issue or emergency that prevents you from fulfilling on time, notify Bubble Goods immediately.
If an order has not been shipped within seven (7) business days, Bubble Goods will cancel the order, issue a full refund to the customer, and remove the order from your payout. This applies regardless of whether the seller has marked the order as fulfilled in the Bubble Goods seller portal.
Commission & Fees
Bubble Goods deducts your commission from total sales. For details on commission rates and plan structures, see Commission Rates & Plans.
Customer-paid shipping fees and sales taxes are collected and managed by Bubble Goods at checkout and are not included in your payout calculation. Your payout reflects your product sales net of commission only.
Payout Adjustments (Refunds & Losses)
Deductions may apply when a customer is refunded for issues related to seller fulfillment. Reshipping replacement goods is the default resolution and allows you to preserve your original payout (see Reship Obligations & Deduction Waiver below).
Every case is reviewed individually. We investigate the claim, review available evidence (photos, tracking data, etc.), and work with you toward a resolution.
If you do not reship the replacement order, Bubble Goods may issue a customer refund and deduct the corresponding amount from your payout.
Bubble Goods retains final determination on all refund and adjustment decisions per our Vendor Agreement.
Common Deduction Scenarios:
- Fulfillment Quality: Damage or spoilage due to insufficient packaging, shipping the incorrect product, or shipping the incorrect quantity. In these cases, you are responsible for shipping replacement goods at your own cost, providing a replacement shipping label, and supplying tracking confirmation to Bubble Goods and/or the customer.
-
Missing Packages:
Carrier-Fault Loss: If a package is lost by the carrier through no fault of the seller, Bubble Goods will provide a replacement shipping label. Because Bubble Goods does not hold inventory, replacement product must come from you at your own cost. If you use your own shipping labels, you are also responsible for filing any insurance claims with the carrier.
- Seller-Fault Loss: Packages lost due to unreadable labels, packaging failures (e.g., a label falling off), or other seller errors. You are responsible for replacement shipping and costs.
-
Failed Delivery / Returned to Sender:
- Customer Address Error: If a package is returned to you due to an incorrect or incomplete address provided by the customer, contact our Support team before taking further action. Bubble Goods will work with the customer to confirm the correct address and coordinate next steps. Bubble Goods will provide a replacement shipping label at no cost to you.
- Seller Address Error: If a package is returned to you due to a seller error (e.g., incorrect address on the label, failed delivery attempts caused by packaging issues), you are responsible for reshipping at your own cost. A new tracking number must be provided to our Support team.
- Perishable / Unsellable Returns: If the returned product is perishable or otherwise unsellable upon return, notify our Support team immediately so the case can be reviewed. If the return was caused by a customer address error, Bubble Goods will review the case and may issue a product cost credit. Include photos of the returned product and shipping label when contacting Support.
Reship Obligations & Deduction Waiver
When an order requires replacement due to damage, loss, or fulfillment error, reshipping is the expected default resolution. By sending replacement goods at your own expense, you protect the customer experience and preserve your original payout.
How it works:
- Reship: Send the replacement item(s) at your own cost. If the issue was carrier-fault, Bubble Goods will provide a replacement shipping label.
- Update: Provide the new tracking number to our Support team.
- Earn: Once the replacement is successfully delivered, any pending refund deduction is waived and your original payout is honored in full.
Viewing Your Payout History
You can track all past and upcoming payouts directly from your dashboard.
- Log in to your Seller Dashboard.
- On the home page, click Payouts
- From here, you can view:
- Lifetime Earnings
- Pending Earnings: Includes your next payout and your accruing earnings
- Last Payout
- Next Payout
Common Questions
Q: Why did I receive multiple payouts in the past but now receive only one? To provide more consistency and simpler bookkeeping for our brands, we have aligned our payout operations with our standard vendor terms and conditions. This ensures that every seller receives one predictable, comprehensive payout on the same schedule, making it easier for you to track your monthly performance and reconcile your accounts
Q: My payout is a few days late, should I be concerned? Minor delays of a few business days can occur due to weekends, bank holidays, or Stripe processing times. If your payout is more than 5 business days overdue, please contact our support team.
Q: Can I change the bank account linked to my Stripe? Yes. Log in to your Stripe account directly at stripe.com and update your banking details. Changes will apply to your next payout.
Need Help?
If you have questions about a specific payout or your account setup, contact our support team. Please include your brand name and the payout period in question so we can look into it quickly.
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