Customer Support

Order Status & Changes

• Placing an order with Bubble Goods
• Can I edit the items in my order?
• I need to change my order's address, how should I do this?
• How do I cancel my order?

Tracking & Shipping Help

• My tracking hasn't moved yet. What should I do?
• Where is my tracking information?
• Do I have to be home to receive my order? Is a signature required?
• Can I choose what time of day I'll receive my delivery?
• Which shipping carriers do you use?

Refunds, Returns, & Exchanges

• What do I do if items are missing from my order?
• My item arrived damaged. What can I do?
• My order arrived, but there’s something wrong.
• How are refunds processed?
• Return & Exchange Policy

Gift Cards, Orders, & Payment Methods

• How Bubble Goods gift cards work?
• Where can I check my gift card balance?
• Do Bubble Goods gift cards expire?
• What if my gift card recipient never received their emailed gift card?
• Can I buy a Bubble Goods gift card in a physical store?
• How to Send a Gift Note

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Using Your Bubble Goods Account

• Missing Emails from Bubble Goods?
• Is it free to create an account?
• What are the benefits of creating an account?
• How to Create a Grocery List
• When I create an account, what information do you collect?
• I'm trying to log in but get an error - what should I do?

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What is Bubble Goods

• What is Bubble Goods?
• Can I mix and match items from different makers in one order?
• Why do orders come in multiple shipments?
• Do you have options for recurring delivery subscriptions?
• Are there any membership options to save on shipping costs?