Bubble Goods is a marketplace of 1,000+ independent Makers. That means your order is prepared and shipped by the small businesses behind each product, which is what keeps everything fresh and small batch.
This guide walks through how ordering works, what to expect after you check out, and how to handle changes, tracking, and delivery questions.
Shipping
Where do you ship?
Bubble Goods ships everywhere in the continental US.
How long will my order take?
| Stage | Timeline |
|---|---|
| Maker prepares and ships your order | Within 2 business days |
| Carrier transit time | 3 to 5 business days |
Some makers follow unique delivery schedules because of their small batch process, which can mean a longer wait. When that's the case, it's noted directly on the product page. Your tracking will always have the most current information.
Why did my order arrive in multiple shipments?
Because Bubble Goods is a marketplace, each maker ships your items directly to you. If your order includes products from more than one maker, those items will arrive separately and may arrive at different times.
You're only charged one combined shipping fee for the whole order, no matter how many shipments it takes. Orders of $80 or more ship free.
You'll receive a shipping notification for each individual shipment.
Which carriers do you use?
Most Makers ship with USPS. Some use UPS, FedEx, or DHL. Carrier choice is based on each maker's workflow, so we aren't able to select one over another.
How are perishable items shipped?
Items that need refrigeration or freezing are packed with extra care. These orders ship with a minimum of 2-day shipping and are packed with ice packs, cold packs, or dry ice so they arrive fresh.
Items that don't require refrigeration ship by regular mail.
Tracking Your Order
Where is my tracking information?
Tracking information is emailed to the email address you used to place your order. It will be sent as soon as your maker creates the shipping label, which is usually within 2 business days.
My tracking hasn't moved. What should I do?
Tracking updates once the carrier physically scans your package into their system. If you check right after ordering, it can take a day or two to show its first update. After that, you'll see regular scans as your package moves toward you.
Please allow 2 business days for the first scan before reaching out to us.
Changes and Cancellations
Can I edit the items in my order?
Once an order is submitted, we're not able to change the items in it. You're always welcome to place a second order.
How do I change my delivery address?
We do our best to accommodate address changes after checkout. Since makers prepare orders for shipment within 2 business days, please send your request as soon as possible so we have time to reach your makers before anything ships.
To request an address change, contact our Support Team.
How do I cancel my order?
We understand that plans change. For the best chance of cancelling, contact our Support Team within 12 hours of placing your order. That gives us enough time to reach your makers before they ship.
A few things to know:
- Every maker prepares orders individually, and items ship directly to you, so we can't guarantee a cancellation will go through.
- Once an order has shipped, it can no longer be cancelled.
What if I entered my address incorrectly and delivery failed?
Your order will most likely be returned to the maker. Contact our Support Team and we'll help sort it out.
Still Have Questions?
Our Support Team is always happy to help. Reach out to us at support@bubblegoods.com and we'll find a resolution.