With your Shopify linked to your Bubble Goods account, it is very simple to ensure orders are properly fulfilled.
In short, Bubble Goods orders will be sent directly to your Shopify store so you can manage them directly through your store.
That said, you can still view your Bubble Goods orders within your brand dashboard. To do so, go to the Order Fulfillment tab within your brand dashboard. If you have an order to fulfill a number will populate next to the tab like below:
When you click on order fulfillment, as seen below, it notes that a Shopify integration is enabled. Once it shows "in transit" this order will automatically moved from "awaiting shipment" to "shipped" within your Bubble Goods dashboard.
Other Fulfillment Scenarios:
What if I need to ship an order in multiple boxes but only received one shipping label?
Email support@bubblegoods.com with the order number, number of boxes, and total number of remaining labels needed. We will get this to you asap.
I cannot fulfill an order - how do I cancel the order?
Please adjust your inventory levels to avoid this issue. To cancel an order, please contact us in your seller portal with the order number and explain why this order cannot be fulfilled. (i.e., there is no inventory to fulfill this order; this item is recalled..)
I accidentally shipped the wrong items - what do I do?
Contact us with the order number and what was mistakenly shipped so we can let the customer know You will need to re-ship the correct items to the customer and cover the shipping cost for the extra shipment.
Please don't hesitate to reach out to support@bubblegoods.com with any order or fulfillment questions. We are always on standby to help!
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