How do I access shipping labels?
While logged into your Bubble Goods Seller Dashboard, you can view and print your labels in the Order Fulfillment tab.
What are the Bubble Goods Shipping requirements?
All vendors are required to ship all orders within 2 business days (Monday through Friday, excluding federal holidays).
What if I can’t ship an order within the required 2 business days?
If you cannot ship within the 2 business day requirements without pending orders, you should set your products out of stock until you can.
If you cannot ship an outstanding order within the 2 business day window, click the “Help” button or email email@example.com and contact us with the order number and when you can ship the items out so we can handle customer service.
Note: the customer may want to cancel their order due to delayed shipping, which will count as a strike against your account.
What do I do if my shipping label has incorrect weights?
This is due to the weights entered for the product listing when it was set up. You will need to update your weights in your product listing so all future labels are correct. You will be charged the difference if any extra costs are accrued for delivery.
What if I need to ship an order in multiple boxes but only received one shipping label?
Click the “Help” button or email firstname.lastname@example.org and contact us with the order number, number of boxes, and total number of remaining labels needed.
I cannot fulfill an order - how do I cancel the order?
Please adjust your inventory levels to avoid this issue; it will count as a strike against your account. To cancel an order, please contact us in your seller portal with the order number and explain why this order cannot be fulfilled. (i.e., there is no inventory to fulfill this order; this item is recalled..)
I accidentally shipped the wrong items - what do I do?
Click the “Help” button and contact us with the order number and what was mistakenly shipped so we can handle customer service. You will need to re-ship the correct items to the customer and cover the shipping cost for the extra shipment.